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city'super

Hong Kong’s retail industry is thriving. This has created a huge demand for talented professionals - in addition to a large number of frontline sales staff, there is also a need for administrative and support staff. Working in sales is not an easy job, but the challenges that arise provide many people with a sense of job satisfaction. When providing a service, staff need to be sincere, polite, enthusiastic and convincing in order to ensure that customers come back again. Wai and Thor work in store management - they both believe that “success is all about attitude”.

Attitude to customer service: “If the customer is happy, then I’m satisfied”

Thor first joined city'super as a part-time member of staff in the customer service department, where he later went on to become a full-time member of staff. He has worked at city'super for over nine years. Working in the customer service department means that Thor needs to deal with different customers and manage a whole range of needs - or even complaints. This job might not be for everyone, but Thor says that his job has given him a great sense of achievement. “A foreign customer called us from his yacht and asked us to prepare some goods for him for the next day. When the yacht arrived the following day, we were able to deliver the goods to him as requested. I get a great sense of satisfaction when I am able to meet the customer’s needs.” Thor believes that in order to provide good customer service, staff not only need to ensure effective communication with the customer, but also “put themselves in the customer’s shoes” and understand their thoughts - this easily enables staff to cater to customers’ needs.

Putting the customer first - providing a premium service

Wai says that anyone interested in joining city'super should come with a positive, can-do attitude and be committed to their work - this is not a place to “work for work’s sake”. “When you first join it’s easy to make mistakes. I still remember very clearly when I was a new member of staff and a customer swore at me after I said that I didn’t know the answer to a question about a product.” Although that experience was an unpleasant one for Wai, it taught him that work is a process of continuous learning; as long as you are willing to learn and work, you are bound to be recognised and appreciated. The company has a number of different positions available - if you lack confidence in your communication skills, you could also try joining as a member of staff in our offices.

We are looking for:

Customer Service OfficerApply Now

LOG-ON

Young people love gadgets - so why not turn an interest into a career? LOG-ON hires all kinds of gadget enthusiasts to join the frontline team, become product professionals and provide customers with the latest trendy products. One of the job requirements is an enthusiasm for the latest trends and a passion for gadgets.

Trendy products - focusing on hands-on experience

LOG-ON store manager Mr. Hsu Wan Sang says that LOG-ON values giving customers a hands-on experience rather than simply hard selling products. For this reason, store staff need to be enthusiastic about the products. “In order tell customers about the latest gadgets, staff need to be passionate about the products, share their own experiences of using them with customers and carry out live demonstrations.” Hsu added that LOG-ON staff are themselves fans of the products that they sell - staff include photography and electronic gadget enthusiasts and cosmetics experts. “Even if you’ve got no experience, it doesn’t matter - the company provides product knowledge training. As long as you’re willing to try out and use new products, then it’s not difficult to gain a firm grasp of product knowledge.”

In terms of career development, new staff start as shop assistants and can progress to senior shop assistant and managerial positions such as deputy supervisor, supervisor and senior supervisor. LOG-ON regional manager Mr. So Pak Nin stresses that LOG-ON attaches importance to internal promotions - most of the store managers and supervisors are promoted from within the company. Staff can also be transferred to different product departments to learn new knowledge and gain different experience, which is highly beneficial for their future promotion to managerial positions.

“Every day there is something new to learn”

Ms. Yeung Woon Tai, Sandy - now a senior supervisor - joined city'super in 1996 and has worked at the company for 18 years. She started as a shop assistant in the clothing department before transferring to the stationery department. She has received numerous promotions and is now senior supervisor at the Times Square store, where she is in charge of dozens of staff. “The company sells a wide variety of products - you have to follow the latest trends, continue to learn on a daily basis and be proactive in learning about new things, such as product knowledge, sales skills and managerial skills.”

We are looking for:

Senior Sales Assistant, LifeApply Now

cookedDeli

The catering and food retail industry is also full of opportunities. Talented staff who rise to the challenge can receive promotions to higher positions. cookedDeli is currently expanding its sales, catering and culinary teams as well as promoting current staff - including promoting a part-time shop assistant to supervisor and handing over important tasks to a senior chef.

Adding new achievements to the CV

Mr. Wong Lap Sun joined city'super in 2010, where he has now worked for four years. He experienced a breakthrough in his career after being promoted to senior chef responsible for a team of twenty people. He first worked at the noodle store in the city'super cookedDeli in Harbour City. In September 2013 he was transferred to the Apm cookedDeli in Kwun Tong to get ready for the reopening of the store. Wong can now add another achievement to his CV after just one month of hands-on training. “We managed to establish a team of chefs in a short period of time, allocating chefs to appropriate positions based on their strengths. This enabled us to organise the best possible team to ensure that all our operations went smoothly.” He added that the company provides special training to staff at all levels to complement staff career development, such as culinary training and courses on staff management and hygiene procedures.

For chefs, the greatest sense of satisfaction comes when guests compliment their cooking. Wong Lap Sun draws in many frequent guests who are his loyal fans - they specify that they want their noodles to be made by him. “My regular guests all have different preferences. I always remember what they want - I know what they want to eat and set about making it before they have even ordered. I always get a great sense of satisfaction when I know that my guests like my cooking so much.”

From part-time staff member to supervisor - an exciting work environment

Innovation is the secret to success. Senior supervisor Ms. Che Wai Fan says that you need an open-minded attitude when working in the catering industry and must be willing to accept new things. For Che, the most exciting part of her work is the new food collection system - after paying for their food, customers are given an electronic food collection pager. After waiting for the pager to receive a message from the system, the customer then goes directly to the counter to collect their food. “The system is brand new. We need to familiarize ourselves with the new operating procedures, quickly implement and adapt to the new system and continue to make improvements as we go along.”

Che Wai Fan joined city'super in 2011 as a part-time shop assistant. She later became a full-time member of staff when she was promoted to supervisor, and she has just been promoted to senior supervisor. She says that company training has helped her to gain a firm grasp of various skills and knowledge, such as sales skills, service, store operations, supervision and staff management - all of which have been very helpful in achieving promotion. “There are specific standards for every aspect of work and training is carried out systematically. If staff encounter any difficulties at work, they can call their supervisor for help. Colleagues like to cooperate and communicate with each other and everyone can make their opinions heard regardless of their position, which helps to encourage innovative thinking.”

We are looking for:

Sales Assistant, F&BApply Now
 
 
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