The catering and food retail industry is also full of opportunities. Talented staff who rise to the challenge can receive promotions to higher positions. cookedDeli is currently expanding its sales, catering and culinary teams as well as promoting current staff - including promoting a part-time shop assistant to supervisor and handing over important tasks to a senior chef.
Adding new achievements to the CV
Mr. Wong Lap Sun joined city'super in 2010, where he has now worked for four years. He experienced a breakthrough in his career after being promoted to senior chef responsible for a team of twenty people. He first worked at the noodle store in the city'super cookedDeli in Harbour City. In September 2013 he was transferred to the Apm cookedDeli in Kwun Tong to get ready for the reopening of the store. Wong can now add another achievement to his CV after just one month of hands-on training. “We managed to establish a team of chefs in a short period of time, allocating chefs to appropriate positions based on their strengths. This enabled us to organise the best possible team to ensure that all our operations went smoothly.” He added that the company provides special training to staff at all levels to complement staff career development, such as culinary training and courses on staff management and hygiene procedures.
For chefs, the greatest sense of satisfaction comes when guests compliment their cooking. Wong Lap Sun draws in many frequent guests who are his loyal fans - they specify that they want their noodles to be made by him. “My regular guests all have different preferences. I always remember what they want - I know what they want to eat and set about making it before they have even ordered. I always get a great sense of satisfaction when I know that my guests like my cooking so much.”
From part-time staff member to supervisor - an exciting work environment
Innovation is the secret to success. Senior supervisor Ms. Che Wai Fan says that you need an open-minded attitude when working in the catering industry and must be willing to accept new things. For Che, the most exciting part of her work is the new food collection system - after paying for their food, customers are given an electronic food collection pager. After waiting for the pager to receive a message from the system, the customer then goes directly to the counter to collect their food. “The system is brand new. We need to familiarize ourselves with the new operating procedures, quickly implement and adapt to the new system and continue to make improvements as we go along.”
Che Wai Fan joined city'super in 2011 as a part-time shop assistant. She later became a full-time member of staff when she was promoted to supervisor, and she has just been promoted to senior supervisor. She says that company training has helped her to gain a firm grasp of various skills and knowledge, such as sales skills, service, store operations, supervision and staff management - all of which have been very helpful in achieving promotion. “There are specific standards for every aspect of work and training is carried out systematically. If staff encounter any difficulties at work, they can call their supervisor for help. Colleagues like to cooperate and communicate with each other and everyone can make their opinions heard regardless of their position, which helps to encourage innovative thinking.”