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Class/Event Registration Information

Class/Event Registration Information

superlife culture club Cooking Class Registration Information

Class Registration:
Customers can register online or at the Customer Service Counter at any city'super store.
Registration is confirmed once the full payment is settled.
Children aged 13 or above are welcome to register for the class. (Remarks: Parents or guardians cannot accompany the children during classes.)

Special Offer:
super e, super e-gold and city'super Private Label cardholders should present their membership cards to enjoy a 10% discount on registration, or input their membership number for online registration. The promotion is only applicable to payments settled with city'super Private Label Card.
super e-gold members can present their membership card on registration at any city'super Customer Service Counter to enjoy a free class at superlife culture club during their birthday month.
This offer is limited to the first 30 registered super e-gold members every month. First-come, first serve.
super e-gold members can enjoy this complimentary offer during their birthday month only. No retrospective arrangements will be made if a member misses this offer.
No changes are allowed once registration is completed.
Stamp card promotion: Collect stamps within designated period to redeem selected gifts or classed free. Please ask the superlife culture club staff for the stamp card and refer to the terms and conditions on the card for details.

Class Commencement and Cancellation Arrangements:
city'super will inform customers of class commencement or cancellation via email or SMS:
Class Commencement: Class reminders will be sent to customers via SMS at least a day before the class.
Class Cancellation by city'super: Customers will be informed of any class cancellation via email or SMS by noon three days before the class. Customers can get a refund at any city'super Customer Service Counter within seven days, the refund will automatically be credited to the credit card account used for online registration.
Class Cancellation by customers: Customers must go to a city'super Customer Service Counter or contact us via below channels to cancel any class by noon three days before the class. No refund will be granted after that time.
- Online Registration of class: Contact our customer service at 2429 8588
- Walk-in Registration of class: Contact our customer service at 2736 3866

LOG-ON ToGather Workshop & Gathering Registration Information

Class Registration:
Customers can register online or Customer Service Counter at any city'super stores & LOG-ON stores.
Full payment must be settled upon registration.

Class commencement and Cancellation Arrangement:
LOG-ON will inform customers of class commencement or cancellation via phone or E-mail:
Class Commencement: LOG-ON will remind customers at least 1 day prior to the class commencement date via phone or E-mail.
Class Cancellation by LOG-ON: LOG-ON will inform customers of the class cancellation via phone or E-mail at least 1 day to the class commencement date. The refund will automatically be credited to the credit card account used for on-line registration.
Class Cancellation by customers: Customers must go back to the same store or contact order hotline at 2429 8588 for class cancellation at least 3 days prior to the class commencement date. No refunds will be granted afterwards. (If the class commence on Sunday, 3 days prior should be on Wednesday before 12:00 am)

WineCellar Wine & Sake Event Registration Information

Class Registration:
Customers can register online or Customer Service Counter at any city'super stores.
Full payment must be settled upon registration.
Customers aged 18 or above are welcome to register for wine or sake events.

Class commencement and Cancellation Arrangement:
city'super will inform customers of class cancellation via phone or email:
Event Cancellation by city'super: city'super will inform customers of the class cancellation via phone or email at least 2 days prior to the event commencement date. Customer can refund the event fee at the customer service centre of any city'super store within 7 days. The refund of event fee will automatically be credited to the credit card account used for online registration of class.

  Terms and Conditions
  1. Advance registration and payment is required for all classes held at superlife culture club or LOG-ON ToGather, and Wine & Sake events due to limited places. Registration is on a first-come, first-served basis
  2. Places will not be reserved without full payment of enrolment fee.
  3. The enrolment fee cannot be settled by super e reward eCoupon or any other cash coupon.
  4. The enrolment fee for Wine & Sake events cannot be refunded due to cancellation by customer.
  5. The latest enrolment date is 3 days before a class/event.
  6. City Super Limited reserves all rights to make alternations to the class/event schedule, content, and instructor or guest speaker when necessary.
  7. City Super Limited has the right to select or change any ingredients or materials used in the classes without any notice.
  8. Only registered customers are allowed to enter the studio during classes or join the wine & sake event.
  9. super e members can earn bonus points equivalent to the enrolment fee; bonus points will be automatically deducted if there is any transaction is cancelled or refunded.
  10. Classes will be postponed or cancelled if the Tropical Cyclone Signal No. 8 (or above) or Black Rainstorm Warning Signal is announced. Whenever feasible, all all superlife culture club cooking classes or WineCellar Wine & Sake events will resume as normal four hours after the signal is cancelled, depending on the time of the announcement.
  11. In case of any disputes, the decision of City Super Limited shall be final.
 
 
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