Home Delivery Service

Customer Service

Home Delivery Service

Our home delivery service is available for following areas (except outlying islands).

Hong Kong Island	Mon to Sat
Kowloon	Mon to Sat
New Territories	Tue, Thur & Sat
Tung Chung	Mon, Wed & Fri
Chek Lap Kok	Mon, Wed & Fri
Park Island	Mon, Wed & Fri
Discovery Bay	Mon, Wed & Fri

Super e-gold member:

Order over HK$300, Free Delivery.
Order below HK$300, HK$60 delivery charge is needed.

city'super Card / super e-card member:

Order over HK$600, Free Delivery.
Order below HK$600, HK$60 delivery charge is needed.

Paid by other Credit Cards or Cash

Order over HK$600, Free Delivery.
Order below HK$600, HK$60 delivery charge is needed.

*Applicable to a single location only. Home Delivery Service is available for Hong Kong Island, Kowloon, New Territories, Tung Chung, Chek Lap Kok, Ma Wan, Discovery Bay and Disneyland (excluding outlying islands).

Delivery conditions are based on one single destination only.

Our staff will contact you upon receipt of your order to confirm delivery date. Final confirmation is subject to the schedule of city'super
Please confirm the content of order upon receipt of merchandises, particularly for order with fragile merchandise
Delivery will be suspended if Black Rainstorm Warning Signal or Tropical Cyclone Signal No. 8 (or above) is hoisted

Same Day Delivery

Enjoy free same day delivery service* for any purchase of HK$600 or above at Times Square or IFC mall stores from Monday to Friday.
Order cut-off time: 3pm Delivery time : 6pm - 10pm

*Same Day Delivery Service Terms and Conditions

Delivery service is not applicable to fresh and chilled food items and is restricted to Hong Kong Island only.
Same Day delivery service is limited on a daily quota basis and subject to booking availability for the day.
For unsuccessful delivered orders, we will contact you for the re-arrangement of delivery by next day.
Please contact our customer service counter for details.

Full Implementation of the Plastic Shopping Bag Charging Scheme

To reduce the use of plastic bags, the full implementation of the Environmental Protection Department's Plastic Shopping Bag Charging Scheme will commence at all retail outlets on 1 April 2015. Our company will no longer provide free plastic bags, and customers should pay HK$0.5 for each plastic-handle bag and flat-top bag provided. For exempted items such as chilled and frozen foods, and foods in non-airtight packaging, only flat-top bags will be provided.

Be environmentally friendly. Bring your own bag.

If you have any further inquiries, please contact our Concierge staff.

*If an extra flat-top bag is requested for exempted items, customers should pay HK$0.5 for each plastic bag provided. Please visit the website of the Environmental Protection Department for details.