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Online Order & Delivery

Online Order & Delivery


city'super accepts PayPal and major international credit cards including MasterCard, Visa and UnionPay. Orders will be charged in Hong Kong dollars.



  • Order of HK$800 or above*, Free Delivery#
  • Purchase less than HK$800*HK$100 delivery charge#

*Applicable to merchandises listed on this website only.
#Applicable to single delivery address only. Extra HK$100 will be charged for re-delivery arrangements.

Home Delivery Service is available for Hong Kong only (except outlying islands).

Same Day Delivery Services are not available for the remote areas as shown in the table below.

Home Delivery Schedule

Service Area  Standard Delivery Time Slot Service Type

Hong Kong Island,
New Territories

Mon to Sun (2:00 p.m. - 8:00 p.m.) Same Day Available
Remote areas:
Tung Chung,
Discovery Bay,
Sai Kung,
Ma Wan,
Shek O,
Clear Water Bay,
Kwu Tung,
Tai Lam,
Lam Tsuen Tai Po
Mon to Sun (9:00 a.m. - 6:00 p.m.) Next Day Services Only
  • Specific delivery time is not available.
  • Special request is required for delivery schedule from 9am to 2pm with service area in Hong Kong Island, Kowloon and New Territories (except remote areas)
  • Delivery service is not available to outlying islands and overseas destinations.
  • Order cut off time is 12:00 noon time for Same day delivery services.
  • Delivery will be suspended if the Black Rainstorm Warning Signal or Tropical Cyclone Signal No. 8 (or above) is hoisted.
  • Upon receipt of items, we require your signature representing that responsibilities of purchased goods have been transferred to you. If you have specified a recipient who is not you, then you accept that the signature by recipient is an evidence of delivery and fulfillment by City Super Limited.

Store Pickup Services

Order Services Lead-time: 
Same day collection available for online orders submitted before 12:00 noon time and available to collect at Stores at 6pm onward, by including Sunday and Public Holiday. 

For next day collection, the pickup order shall be ready from 11:00am onward

Store Pickup locations: Times Square, Harbour City, New Town and IFC city'super stores.

Customers may choose to collect the online order at the pickup counter of our city'super stores. It is a must to present the order confirmation number when collect the order. Also, customer need to sign a confirmation of receipt when collect the products and by doing so, customer accepts the responsibility for the products ordered from that moment on. 

Full Implementation of the Plastic Shopping Bag Charging Scheme

To reduce the use of plastic bags, the full implementation of the Environmental Protection Department's Plastic Shopping Bag Charging Scheme will commence at all retail outlets on 1 April 2015. Our company will no longer provide free plastic bags, and customers should pay HK$0.5 for each plastic-handle bag and flat-top bag provided. For exempted items such as chilled and frozen foods, and foods in non-airtight packaging, only flat-top bags will be provided.

Be environmentally friendly. Bring your own bag.

If you have any further inquiries, please contact our Concierge staff.

*If an extra flat-top bag is requested for exempted items, customers should pay HK$0.5 for each plastic bag provided. Please visit the website of the Environmental Protection Department for details.


Terms and Conditions
  • Merchandises listed on this website are available while stock lasts.
  • Items sold are non-refundable.
  • Should the merchandise be found defective, exchange of merchandise (in the original packaging) may be arranged provided that customer informs city'super at 2429 8588 within 3 days upon receipt of merchandise. The receipt of merchandise will serve as a proof of purchase.
  • city'super reserves the right to amend terms & conditions and of final decision on all matters of disputes.
  • For any enquiry regarding online order and delivery, please call our customer service hotline at +852 2429 8588 or email to online@citysuper.com.hk.(Business Hour: Monday to Friday 10:00am to 6:00pm)


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