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super e Membership Migration

Termination of old super e membership card

Starting from 10 April 2017, the old super e membership card has been terminated. ACT NOW to complete your membership migration at the Membership Migration Page. An email invitation with full details has been sent to your registered email address.

If you have not received the email invitation, please input your registered email address or 8-digit member ID below. We will resend the email invitation to your registered email address.

For any inquires about the registered email address, please contact Membership Migration Service Hotline at (852) 2277 3200.

To retrieve your Membership Migration Invitation Email, please input your registered email address or 8-digit Member ID.

Important: If you cannot complete membership migration within the designated period#, your old super e membership will automatically be permanently cancelled afterwards. Any loyalty points, Reward eCoupons and stored value in the card will be forfeited. All related personal information will be deleted and will not be retrievable.

# The membership migration application deadline is 31 March 2018.

Membership Migration - Details:

  1. 1Online Submission

    • Enter "Membership Migration Page" via the unique URL provided in the Migration Invitation email and/or SMS
    • Input the existing Member ID

  2. 2Update and Confirm Personal Data

    Update and verify your personal data and create a password for city'super HK App and Member Zone at website

  3. 3Confirm New Membership

    The new program will replace and convert the existing "Yearly Accumulated Points" to "Yearly Accumulated Spending" as a criteria for membership upgrade.^

    During migration, your yearly and quarterly (super e members only) accumulated points will be redeemed using the previous program, followed by the new program to double benefit you!

    ^ super e-gold members' accumulated spending will be reset to zero after migration.

    How to get Reward eCoupon1?

    Previous Membership Program

    • super e: Accumulate 1,500-2,999 points in a quarter
      Redeem a HK$50 eCoupon
    • super e: Accumulate 3,000 points or above in a quarter
      Redeem a HK$150 eCoupon
    • super e-gold: Accumulate every 25,000 points in a year
      Redeem a HK$500 eCoupon

    New Program

    • super e: Every 1,500 points accumulated in a year
      Redeem a HK$50 eCoupon2
    • super e-gold: Every 10,000 points accumulated in a year
      Redeem a HK$200 eCoupon2
     
    1. 1Terms and conditions apply to eCoupon redemption and usage.
    2. 2The total value of each eCoupon will be deducted in full when used. Any unused balance will be forfeited. The eCoupon is valid for 60 days. Expired or invalid eCoupon will not be reissued.
  4. Done!

    Your membership information will be updated at midnight. A confirmation email and/or SMS will be sent to you before noon the following day and your new membership will be ready to use.

    Your existing membership card will become invalid after membership migration application. super e members shall dispose of the previous card shortly.

    For super e-gold members, please keep the existing card for new card replacement. Welcome Bonus Points will be added to the super e membership account automatically on completion of membership migration.

Download city'super HK App

The new electronic membership card offers you a smart and convenient way to pay and earn loyalty points. Members can check their membership status, point and purchase history anytime, anywhere.

For enquiries, please call Membership Migration Service Hotline (852) 2277 3200
Operating from 10am to 10pm Monday to Sunday

Please also visit the super e Membership Migration terms and conditions.

 
 
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Welcome
super e Member

Applicable to current members who have completed membership migration procedure and newly registered on or after 15 June, 2015.

Enter your membership information

Check Out as Guest or Non-migrated Member

Starting from 10 April 2017, the old membership card has been terminated. Act NOW to complete membership migration and retain your super e membership by visiting the Membership Migration Page or click here to retrieve your migration invitation to your registered email address.

Member must login to obtain loyalty points. Learn more at Terms & Conditions and FAQ.
City Super Limited will not accept any claim of missing points after transaction.
 
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