You can apply for free super e membership by submitting online application form and download the electronic membership card from city’super HK APP. Applicants must be aged 18 or above.
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Corporate Governance
About super e membership
Q
How can I become a super e member?
Q
How to become a super e-gold member?
super e members with an accumulated net spending of HK$30,000 within 12 months from the date of membership commencement (i.e. before the anniversary date) can upgrade to super e-gold membership.
Q
How long is the validity period of super e membership?
A super e membership will expire automatically if there is no purchase record within 36 months from the date of membership commencement or last transaction date, and any unused stored value in the card will be forfeited automatically. super e-gold membership is valid for 12 months. It will be renewed for another year upon an accumulated net spending of HK$30,000 within the effective period.
Q
If my accumulated spending record exceeds HK$60,000, can I upgrade or renew my super e-gold membership for more than one year?
The accumulated spending record is counted on a yearly basis. Upon reaching the yearly anniversary date, the accumulated spending record of any membership type will be reset to zero. Therefore, the validity period of the super e-gold membership (either by upgrade or renewal) is limited to one year.
Q
What are the benefits for super e and super e–gold membership?
super e and super e-gold members can earn 1 loyalty point for every HK$1 spent. super e members can receive a HK$50 eCoupon for every 2,000 points accumulated in a year. One HK$50 eCoupon can be used for each HK$200 spent at city’super, LOG-ON or cookedDeli stores, two HK$50 eCoupons for each HK$400 spent, and so on. Combined receipts will not be accepted; while super e-gold members can entitle 10 Reward eCoins for every 40,000 points upon anniversary date, 20 Reward eCoins for 80,000 points, and so on. Reward eCoins redemption is available on e-gold exclusive redemption website and valid within 60 days after anniversary day while stocks last. There is no limit on the number of eCoupons or reward eCoins a member can earn.
super e-gold members are also entitled to exclusive discount offers – enjoy 3% off on all items and 10% off at affiliated merchants. Terms and conditions apply. For details, please visit https://online.citysuper.com.hk/pages/loyalty-program.
Q
How can I check the stored value in my membership card?
super e members can check the stored value in the membership card through the following ways
Q
When will the stored value expire?
The stored value shares the same validity period as the membership. When a membership expires, the stored value will be forfeited immediately and automatically.
Q
How can I top up my membership card? Is there any restriction on the stored value and top-up value?
You can top up your card at any Customer Service Counter or Cashier. A maximum value of HK$3,000 can be stored in the card. A minimum top-up value of HK$100 is required per transaction and the amount should be in multiples of HK$100.
Q
How can I check my anniversary date?
You can check your anniversary date through the following ways
Q
Can I use the mobile / email address of an expired super e account?
The registered mobile address can be used again after expired for one month.
Q
When will super e-gold year-round discounts and privileges be changed?
These will be reviewed periodically in order to present a fresh new gold eXPERIENCE custom-crafted for your distinguished lifestyle. super e-gold members are entitled to various privileges, including year-round discounts, birthday gifts, priority phone ordering service, exclusive reward redemption, a free tasting of seasonal delicacies at Amazing Food Hall in Times Square, complementary gourmet workshops featuring seasonal items, and free cooking classes for birthday month and next month of membership anniversary.
